No standard place for this in RemedyView. May be in signalment/history. Often in the DICOM information.
These are 2-way and the preferred method of communication about a case.
For server down issues: 888-757-0266 If afterhours, leave message for emergency technician. They mention a fee, but it is handled by the clinic they service.
Lifetime Vet Center current name = Animal Health Clinic on the radiographs Animal Med Ctr Lauderhill = Default on radiographs
– change to Nonbillable, put message “The attached files are corrupted/thumbnails/incorrect. Please resubmit the case with correct images. If you need assistance attaching images, please contact Vetology technical support at 888-416-2124. They are available M-F 9:30am EST and Sat 11am EST. Thank you.” In FINDINGS section, finalize case.
– change to Nonbillable, put message “The name on this request is the clinic name. No patient name available. Please resubmit request with patient name. If you need assistance changing the name within the records, please contact Vetology technical support at 888-416-2124. They are available M-F 9:30am EST and Sat 11am EST. Thank you.” In [...]
- and you are clearly missing images – change to Nonbillable, put message “Only x of xx claimed images were received. Please resend the images & resubmit the case so that we are alerted the images are available. If you need assistance, please call Vetology at 888-416-2124” in FINDINGS section, and finalize the case.
- message in the history- this is a glitch that can be ignored. The clinic does want the case interpreted.
-when manually downloading attachment- contact Vetology email@example.com or 888-416-2124
Online JPEG viewer on request opens separate window with attached images